HELP CENTER
Find answers, get support and learn how to make the most of the Transafe platform.
Software & Platform Support
Transafe provides technical and customer support according to the applicable product and service arrangement.
Transafe provides hardware and application-based solutions designed to work together for tracking, monitoring and managing connected assets.
Transafe can evaluate customised application, reporting, workflow and integration requirements based on your business use case.
Reporting capabilities depend on the selected platform and configuration. Typical telematics deployments can provide operational, tracking and event-related reports.
First check whether the device has power and network connectivity. If the problem continues, contact Transafe support with the device ID, vehicle/asset number and details of the issue.
Installation depends on the selected hardware and asset type. Our team can provide installation guidance or coordinate installation requirements based on the project.
Do not attempt to dismantle or modify the lock. Contact Transafe support with the device ID and a description of the issue so our technical team can assist.
Remote technical assistance may be available depending on the issue and service arrangement.
Our support team is ready to help with anything you can't find here.